Develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework
Socialisation and implementation of the resilience strategy and underpinning framework across the firm
Development and enhancement of the resilience, crisis and incident management framework
Operational Recovery Planning and Security Incident Management planning standards and controls enhancement
Provide oversight to the business and technology recovery capability improvements
Communication of the firm’s business resilience position through scorecards / dashboards
Enhancement of resilience, crisis management and incident response and recovery capability through testing coverage
Assurance that services and products are built resiliently by the business through the change management process
Mitigation of the impact of unexpected incidents by identifying, responding to and enabling the resolution of events
Documentation and analysis of past prioritised incident details, the steps to resolution and the lessons learnt

Knowledge of operational resilience principles, recovery planning, and regulatory expectations
Understanding of risk management, control frameworks, and governance requirements within a regulated environment
Strong analytical skills, with the ability to interpret data, identify trends, and provide actionable insights
Proficient in Microsoft Word, Excel, and PowerPoint
Strong stakeholder management skills, with the ability to build effective relationships and collaborate across business and technology teams
Understanding of operational resilience regulations, policies, and governance frameworks
Experience producing management information, dashboards, and reporting to support decision-making and resilience oversight
Experience using Jira and ServiceNow

Operational Resilience Analyst

Key skills