Ensure timely and thorough investigation and adjudication of medical claims
Identify eligibility and/or entitlement ensuring quick access to all available benefits to promote treatment and recovery
Manage claims while abiding by current provincial regulations and guidelines as well as company protocols and procedures
Answer queries from customers, legal representatives and medical clinics while providing high quality customer service

Minimum 1 year experience working in a customer service role
Strong communication, critical thinking, and negotiation skills
Computer literate and capable of working in a paperless environment
Capable of multitasking and juggling competing priorities in a fast-paced, high-pressure environment
Capable of working independently within a collaborative team setting
An ongoing commitment to self development
Knowledge or understanding of medical terminology is an asset
A university degree or college diploma in Health Sciences (Kinesiology or Psychology) is considered an asset
Bilingualism (French & English), both oral and written is an asset

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 7.5%
Pension offerings provide flexibility and long-term security for our employees

Bilingual Claims Adjuster I – Accident Benefits

Key skills