About this role

Lead the development, management, and evolution of educational products.
Manage multidisciplinary teams, fostering integration and high performance.
Ensure excellence in the customer journey, from onboarding through retention.
Monitor performance, satisfaction, retention, and NPS metrics, converting data into actionable plans.
Drive continuous improvement of products, processes, and customer experience.
Develop strategies to increase engagement, retention, and customer value.
Support decision-making through analysis of KPIs and market trends.

Bachelor's degree in Business Administration, Business Management, Industrial Engineering, or related fields. Specialization in management or a postgraduate degree in Project Management, Education, or related areas is a plus.
Proven experience in managing educational products, leading educational programs, and/or customer success.
Experience managing multidisciplinary teams in dynamic environments, preferably in companies within the education, technology, and/or consulting sectors.
Knowledge of agile methodologies (Scrum, Kanban) and collaboration tools (Asana, Monday, Trello, or similar).
Familiarity with customer success metrics (LTV, CAC, churn, NPS, etc.).
Experience with educational technologies (LMS, online learning platforms) is a plus.

Educational Product Manager

Key skills