Customer Success Manager – Mid-Level (Digital Products)

Role Overview

• Conduct onboarding and guide customers through their journey;
• Develop consultative relationships and ensure an excellent customer experience;
• Serve as the primary point of contact between the client and internal teams;
• Monitor key success and satisfaction metrics;
• Identify upsell and cross-sell opportunities in partnership with the sales/commercial team;
• Organize follow-up and strategic alignment meetings;
• Record information and track action plans in the CRM;
• Share insights with internal teams to continuously improve products and processes.

Requirements

• Experience in Customer Success, Customer Service, or Client Relationship roles;
• Experience in marketing agencies, technology companies, or digital product businesses;
• Excellent verbal and written communication skills;
• Analytical, organized, and problem-solving mindset;
• Ability to manage multiple clients and priorities simultaneously;
• Results-oriented with a focus on retention and customer experience.