About this role

Lead the response to challenging incidents
Shape how services are delivered
Help develop a skilled team
Ensure technology works when it matters most
Responsible for leading the delivery of on site ICT support services
Manage priorities and oversee day to day service performance
Handle complex technical issues that require specialist knowledge
Contribute to improving processes and services
Support projects and work closely with stakeholders to ensure technology effectively enables service delivery

Proven ability to deliver and lead high quality ICT support in a complex environment
Technical expertise with the ability to resolve complex issues and act as an escalation point
Effective leadership and organisational skills, including planning workloads and supporting team performance
Communication and stakeholder management skills, with a clear focus on customer service and continuous improvement

Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.
Diverse range of benefits to help and support you during your employment.

Senior Consultant, Local Support

Key skills