Customer Service and Retention Specialist – Call Center

Role Overview

• Provide customer service with a focus on retaining subscribers who intend to cancel;
• Provide support to customers across different channels, such as phone, WhatsApp, email and chat.

Requirements

• High school diploma required; ongoing university studies will be considered a plus;
• Excellent verbal and written communication skills;
• Experience in customer service, sales and/or customer retention is desirable;
• Comfortable using digital tools and channels;
• Ability to work with various customer service systems;
• Demonstrated agility and commitment to delivering results;
• Problem-solving focus, strong negotiation skills and a commitment to service excellence;
• Must reside in Porto Alegre and/or the Metropolitan Region.

Benefits

• On-site cafeteria or meal allowance/voucher (depending on work model: remote, hybrid or on-site)
• Health plan
• Transportation allowance or parking
• Private pension plan
• Profit-sharing program
• Extended maternity and paternity leave
• TotalPass
• Access to Uniglobo, the training platform provided by TV Globo for affiliates
• Digital subscription to GZH
• Membership in the Subscriber Club, offering discounts and exclusive benefits across categories such as dining and entertainment
• Possibility to join ARBS (Employee Association of Grupo RBS), which provides various partnerships and discounts