Champion a customer-first mindset by ensuring every customer interaction reflects Boden’s culture, values, and service excellence
Create memorable shopping experiences through personalized service and a deep understanding of customer needs
Build and nurture customer relationships through consistent follow-up and thoughtful correspondence that drives loyalty and sales
Utilize technology and virtual selling tools to connect with clients and showcase the full breadth of Boden products
Stay informed and inspired by developing strong product knowledge and keeping up with fashion trends and industry insights
Be a knowledgeable ambassador of the Boden brand – share the Boden story, values and product details with confidence and authenticity
Maintain a polished and professional appearance, behavior, and performance that aligns with Boden’s values and heritage
Support company initiatives related to product launches, customer experience and sales strategies
Ensure a welcoming store environment by maintaining cleanliness, organization, and visual presentation standards
Assist with stock tasks, including receiving deliveries, processing inventory, restocking the sales floor and maintaining back-of-house organization
Assist with other related duties as requested

At least 18 years of age or older
2
4 years' customer service experience preferred
Strong verbal and written communication skills
Excellent interpersonal skills with the ability to build and maintain strong working relationships
Ability to operate POS system and handle various payment methods
Ability to work in a goal-driven retail environment with frequent customer interaction
Strong organizational skills and attention to detail
Ability to effectively multitask in retail environment
Enthusiastic team player with a positive energy and strong commitment to teamwork
Ability to work flexible hours to meet the needs of the store including nights, weekends and holidays
Ability to stand and walk for extended periods of time
Ability to lift, carry, and move merchandise up to 50lbs
Frequent bending, kneeling, reaching and other physical movements required for stocking, organizing and visual merchandising

Sales Associate

Key skills