Medical Assistant

Role Overview

• Maintains a transparent, effective relationship with the Clinical Manager, Center Manager and Laboratory Manager in addition to supporting the organization’s activities
• Fosters an environment and culture that focuses on fulfilling the company’s mission, vision, and values
• Adheres to ethical and legal standards of professional practice and recognizes and responds to routine medical care and medical emergencies
• Performs various clinical tasks to include: aseptic procedures, taking vital signs, preparing patients for the practitioner’s care, observing and reporting patient symptoms, administer basic first aid to include use of the automated external defibrillator (AED), electrocardiogram (EKG), operating various office medical equipment, etc.
• Prepares and breakdown medical instruments for in-office procedures as directed by the licensed practitioner
• Administers injections/medications as directed by the licensed practitioner (Exception: medication requiring dosage calculations)
• Collects and performs basic laboratory procedures as directed by the licensed practitioner
• Performs office procedures including all general administrative duties required by the licensed practitioner
• Ensures age appropriate-care is given
• Ensures compliance with regulatory and Accreditation Association for Ambulatory Health Care (AAAHC) requirements
• Attends required organization meetings and departmental meetings
• Performs front and back office administrative duties, including answering and performing telephone calls and responding to correspondence requests and tasks (via mail, fax, email) in a timely manner
• Complies with infection control standards for ambulatory health care organizations and adheres to infection control policies/procedures. Including standard precautions using personal protective equipment
• Ensures and upholds customer service initiatives
• Acts as a first level contact for the providers and support staff when troubleshooting issues
• Ensures patients are properly checked in/checked out for visits via the electronic medical record (EMR) and depart with required paperwork
• Schedules patients as needed for follow-up appointments
• Ensures patient documentation is recorded in the EMR, including third party patient documentation that needs to be collected and scanned.
• Participates as part of a multi-disciplinary team to provide patient care in a safe manner
• Maintains cleanliness of the unit, restocks supplies, and assists with supply orders
• Supports after-hours or weekend events that may be scheduled (as needed)
• Maintains knowledge of emerging trends and updates in clinical operations
• Adheres to all HIPAA and confidentiality laws as appropriate
• Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)
• Performs required laboratory quality controls
• Utilizes third-party laboratory vendor provided computer systems as needed to route lab specimens to appropriate vendors for analysis
• Performs basic laboratory procedures including observing and reporting patient’s signs and symptoms, administer basic first aid, operate office medical equipment, assists in emergencies
• Prepare patient specimen(s) for testing by use of centrifugation and enter information into electronic health record for proper ordering and processing
• Ensure patient specimen(s) are properly labeled and packaged for pick-up
• Completes 48-hour chart check to ensure pre-visit planning is complete and lab orders are in the system ready for patient appointments
• Other responsibilities as assigned

Requirements

• Minimum of one (1) year of related work experience, Preferred
• Advanced proficiency in Microsoft Office (Ex. Word, Outlook)
• Experience with Epic, Preferred
• Federally Qualified Health Center (FQHC) or community health experience preferred
• Education: Registered by the American Medical Technologists, Preferred
• Certification by the American Association of Medical Assistants, Preferred
• Completion of Medical Assistant Training, Required
• High School Diploma or equivalent, Required
• Current Cardiopulmonary resuscitation (CPR) license
• Criminal Background Clearance: True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), and partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment process, hiring, and “just cause” for the termination of employees.
• An employee’s career could be shortened if there is a violation of any policies and procedures. Prohibited criminal behavior is defined in Florida Statute (F.S.) 408.809. Any employee arrested for any offense outlined in the F.S.408.809 will be immediately suspended and remain suspended until the charges are disposed of in court. The employee will be terminated for an arrest or conviction of any violation listed above.