Medical Receptionist

Role Overview

• Greet patients warmly, creating a sense of value and community.
• Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
• Troubleshoot patient issues and escalate concerns to the appropriate team members, such as the office manager, physician, or billing department.
• Perform all opening and closing tasks for the front desk and lobby.
• Maintain a clean and organized lobby area.
• Manually check in patients unable to use virtual systems, ensuring everyone feels supported.
• Communicate efficiently with team members to provide updates on patient arrivals or other on-site needs.

Requirements

• At least 1 year in a customer service role.
• Preferred previous experience in a medical office setting.
• A patient-centered approach, ensuring every guest feels welcome and valued.
• Strong verbal communication abilities.
• Proficiency with computers and technology or the ability to quickly learn.
• Exceptional organizational and multitasking skills.

Benefits

• Competitive Pay – Your expertise matters, and we reward it.
• Comprehensive Benefits – Health, vision, dental, disability, and life insurance.
• 401(k) Retirement Plan – Invest in your future.
• Paid Time Off and Holiday Pay – Balance your career and personal life.
• Professional Development – Expand your skills with ongoing training.
• Supportive Work Environment – Join a team that’s committed to your success and well-being.