Respond promptly and professionally to incoming customer inquiries via email and our internal ticketing system
Triage and categorize support tickets, ensuring complex issues are quickly routed to our L2 and L3 technical teams
Learn the Crystal blockchain analytics platform inside and out to assist users with platform navigation and basic questions
Dedicate regular time to internal training, studying, and shadowing to build the technical skills required for your future promotion
Maintain accurate records of customer interactions and clearly document all initial troubleshooting steps

2-4 years of experience in a customer support role
Strong foundational computer literacy and a reliable internet connection
Excellent written and verbal English communication skills
Proficiency in Ukrainian or/and Russian
A relentless drive to learn, an ambitious mindset focused on career advancement, and the adaptability to absorb complex technical information quickly
Zero prior technical experience is required, just the drive to learn
Flexibility and willingness to accommodate potential 4-hour weekend shifts as our support coverage expands in the future

L1 Support Specialist

Key skills