Customer Care Executive – Temporary
Barcelona, Catalonia, Spain
Full Time
2 weeks ago
No Sponsorship
Key skills
SAPCommunication
About this role
Role Overview
- Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries
- Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages
- Oversee order and delivery processes, including order validation, release and follow-up
- Coordinate with logistics teams to manage delivery issues and delays
- Ensure efficient transport planning and shipment follow-up
- Handle customer claims, including analysis and creation of credit/debit notes
- Monitor and share performance KPIs with clients, identifying opportunities for improvement
Requirements
- 2+ years of experience in a similar customer operations / order management role
- University degree
- Fluent Spanish and English, Portuguese will be a plus
- Strong knowledge of OTC processes, SAP, and Excel
Benefits
- Flexible work arrangements
- On onsite gym and restaurant