Key skills
Sales
About this role
Role Overview
- Ongoing training and coaching of customer service representatives.
- Monitoring customer interactions and analyzing performance results.
- Developing strategies to improve team performance.
- Training new agents.
- Collaborating with management to support decision-making.
Requirements
- Experience in customer service (after-sales/support).
- Experience in team management.
- Motivational, fair-minded and analytical profile.
- Work schedule: 08:00 to 16:40
- includes rotation on weekends.