Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities
Provide business & technical leadership and consulting on infrastructure and service management solutions
Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems and align to desired business outcomes
Build strong, trusted relationships with stakeholders across TELUS Business Solutions
Guide business case development and provide input on roadmap priorities
Mentor and collaborate with team members, supporting their growth and success
Deliver clear and regular status updates, highlighting risks and mitigation plans

Proven experience leading complex transformation projects with a track record of high-quality delivery
Deep knowledge of ServiceNow and/or Netcracker (current capabilities, roadmap, and industry trends).
Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks
Excellent planning, analysis, and problem-solving skills
Financial acumen: ability to build business cases that balance benefits, costs, and ROI
Familiarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA, ServiceNow, Kanban, and Scrum
Strong collaboration skills

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities

Senior Technical Product Manager – ServiceNow

Key skills