About this role
Role Overview
- Execute service work as per work instructions and in accordance with ABB quality and safety guidelines.
- Deliver quality customer service planning and execute service work as per customer order and expectation.
- Communicate service work timeline and expectations to ensure customer retention.
- Identify opportunities to improve the customer’s operations and eliminate pain points while working on-site.
- Perform resident field service tasks, preventative maintenance, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which certified to perform.
- Prepare material lists needed for service activity and ensure that all materials, parts, and equipment are available and of appropriate quality for service activities.
- Act as trainer when needed, for field service associates and customers.
Requirements
- Associate's degree with 5+ years in field service, preventative maintenance, etc… or HS diploma with 7+ year of experience.
- Experience working with electrical systems or electronics.
- Electrical test equipment (voltmeters, multimeters, etc...)
- Troubleshooting up to 240 VAC/870 VDC systems.
- Experience with QCS systems is highly preferred.
- DCS, PLC and networking experience is nice to have.
- Papermaking knowledge is nice to have.
- Must be available for on-call 24/7 if needed.
Benefits
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy