Associate Engineer – M365 Solutions

Role Overview

• Support Microsoft 365 customer environments through assigned engineering tasks, basic administration, and ticket-based work.
• Assist Engineers and Senior Engineers with customer engagements, project activities, assessments, and implementation support.
• Perform surface-level tenant reviews, basic health checks, configuration validation, and research using provided guidance, standards, and checklists.
• Document technical findings, configuration notes, ticket activity, project contributions, and work completed.
• Follow DGR delivery standards, engineering practices, escalation paths, and documented procedures.
• Pursue Microsoft certifications, technical training, and hands-on learning aligned to progression toward Engineer and Senior Engineer responsibilities.

Requirements

• At least one year of experience working with Microsoft 365 technologies in an administrative or support capacity.
• Interest in developing Microsoft 365 administration skills, including Exchange Online, Teams, SharePoint Online, and OneDrive for Business.
• Ability to follow documented procedures, checklists, troubleshooting steps, and engineering guidance.
• Developing troubleshooting mindset for common access, collaboration, productivity, and Microsoft 365 administration issues.
• Awareness of Microsoft 365 security concepts such as MFA, Conditional Access, and email protection.
• Exposure to PowerShell or willingness to learn basic administrative scripting.
• Excellent communication and customer service skills.
• Ability to balance assigned tickets, project support, administrative tasks, and learning objectives in a consulting engineering environment.

Benefits

• Group Health Care Plans (Medical, Dental & Vision)
• Company Paid Life Insurance (Basic & AD&D)
• Company Paid Short-Term & Long-Term Disability
• Company Paid Family Leave (Maternity, Paternity)
• Voluntary Insurance Options (Voluntary Life, Accident Insurance, Critical Illness Insurance)
• 401(k) with Company Match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Certification Reimbursement
• Work From Home Program
• Wellness Resources