Interacting with our customers as a Customer Reliability Engineer (CRE)
Adapting the best practices of Site Reliability Engineering (SRE) and applying them to our customers
Bringing this practice to the Isovalent software suite of products running on-premises and in major cloud providers on Kubernetes
Scheduled to work during business hours, 8:00 am to 5:00 pm, in the Pacific Time Zone
Gaining a deep understanding of our customers, their architecture and various configurations
Working with various stakeholders, internally and externally to provide world-class support and issue resolution to various incidents
Enhancing our organization’s view into the health of our various customers

Bachelor’s + 8 years of related experience or Master’s + 6 years of related experience or PhD + 3 years of related experience
6+ years of direct experience supporting and engaging with enterprise customers in a technical capacity
3+ years of experience operating Linux systems
2+ years of experience managing and scaling Kubernetes clusters or similar technologies in production environments
2+ years of experience with Terraform for deployment of cloud infrastructure
Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments
Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities
At least 2+ years of experience acting as a higher escalation point across multiple products lines
Openshift experience is highly preferred
Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7
Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments
Prior professional experience with Container Networking Interfaces (CNI) including installation, configuration, and troubleshooting

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
optional 10 paid days per full calendar year to volunteer
employees are also eligible to earn annual bonuses subject to Cisco’s policies

Customer Reliability Engineer

Key skills