Build and lead a highly engaged team
Drive growth and deliver second to none customer experience
Work with senior management to develop business strategies which deliver outperformance
Implement and execute on these plans by leveraging managers’ talents and skills sets through strong regional collaboration
Contribute to driving growth and brand awareness in your Territory, by providing the leadership on planning and driving marketing initiatives
Accountable for overall recruiting and staffing of commercial insurance teams
Responsible for managing, coaching, and developing commercial insurance managers, including conducting regular one on one meetings and proactively managing succession plans
Building and execution of the Engagement Action Plans
Motivate staff to participate in company objectives and continuously keep them informed of changes or new directions
Responsible for ensuring that quality of service meets expected standards
Examine customer experience and implement tools and programs to enhance their experience
Analyze and resolve service and sales problems and follow up with clients on escalated issues as required
Develop and maintain strong working relationships with our key insurer partners

Leadership and management experience in insurance brokerage operations
Strong track record of leading highly engaged teams across multiple locations
Experience leading in a hybrid environment
Understand the needs of the customer (internal and external)
Strong communication and negotiation skills
Strong team player and collaborator
College or university degree in related area or commensurate work experience
Management of projects or initiatives outside of daily areas of responsibilities with multiple stakeholders
Analytical and problem-solving abilities; develops optimal solutions that maximize organizational performance
Required to travel on a regular basis within the region to drive results, meet with responsible managers and drive engagement

Regional Leader, Personal Insurance

Key skills