Senior Client Success Partner – Care Gap, Coding Automation

Role Overview

• Own the implementation end-to-end.
• Own the client relationship.
• Run a tight operating rhythm.
• Convert pilots to paid contracts.
• Channel client feedback into the roadmap.
• Build the playbook and hand off to Delivery.
• Expand the surface area.

Requirements

• 5+ years of professional experience in a client-facing role at a healthcare SaaS company, in healthcare consulting, or in a comparable role inside a complex healthcare provider organization.
• Polished executive presence and exceptional verbal and written communication.
• High comfort with ambiguity and strong flexibility.
• A hard worker with a high pace.
• Intrinsically motivated.
• Strong project leadership instincts and the ability to lead matrixed teams (clinical, technical, operational) on both the client side and within Qventus with minimal supervision.
• Ability to translate AI-driven product capabilities into meaningful clinical and operational impact for the client.
• Excitement about the potential of AI to transform healthcare and a desire to be part of that change.
• Familiarity with EHR systems.
• Ability to travel 40–60% nationwide.

Benefits

• Open Paid Time Off
• Paid parental leave
• Professional development
• Wellness and technology stipends
• Generous employee referral bonus
• Employee stock option awards