Embed with frontline teams and their leaders to understand what quality looks like in practice
Own the performance of our highest volume frontline AI agents, across voice and chat
Build AI-powered quality monitoring systems
Evaluate member interactions in real time across millions of touchpoints
Build coaching workflows that surface actionable feedback to leaders
Visualize interaction data, evaluation criteria, coaching signals, and performance trends
Scale what works
Partner closely with frontline team leaders across levels
Oversee a small team of operators and agent builders

7+ years in high-ownership operator roles: startup strategy, biz ops, consulting, or internal tooling PM
People leadership experience
Fluency with modern AI tools and platforms
Systems thinking
An instinct for quality in human interactions
A coaching and enabling mindset
Exceptional communication skills

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....

Associate Director, AI Performance, Operations

Key skills