Key skills
SQLSwiftVBABIPower BIAgileProject Management
About this role
Role Overview
- Monitor and support file processing in the production environment
- Analyze and troubleshoot complex data integration workflows
- Collaborate with cross-functional teams to resolve issues and escalations
- Maintain and update support documentation
- Respond to internal and external inquiries with professionalism and accuracy
- Participate in project readiness and implementation activities
- Deliver training and share subject matter expertise
- Provide outstanding customer service and support
Requirements
- Bachelor’s degree, or equivalent work experience
- Typically five or more years of related experience
- Strong background in operations and production support
- Knowledge of data integration systems, policies, and regulatory requirements
- Experience with data translation, transformation, and interchange processes
- Proficient in business analysis, troubleshooting, and problem resolution
- Skilled in managing multiple tasks, deadlines, and small projects
- Proven reliability and attention to detail in complex workflows
- Quick learner with the ability to grasp new applications and business rules
- Familiarity with Agile, project management, and testing methodologies
- Strong analytical, forecasting, and support experience
- Knowledge of EDI formats (e.g., ASC X12, NACHA, ISO 20022) and raw file data
- Experience with Swift FileAct and file transmission protocols
- Proficiency in Excel (including VBA, Macros, SQL), Office 365, and Power BI
- webMethods expertise is a plus
Tech Stack
- SQL
- Swift
- VBA
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law