Case Processor – Check Fraud

Role Overview

• This role supports check fraud investigations within operations by managing incoming claims from intake through resolution.
• Responsibilities include onboarding fraud claims into the system of record, reviewing and compiling supporting documentation, and ensuring customer-submitted materials are accurate and complete.
• The position involves investigating claims using provided details and intake notes, applying policies and regulatory guidelines to prepare thorough and accurate case files for decisioning.
• Daily work is assigned via a tracking spreadsheet and may include a mix of onboarding, document review, and investigative tasks, with new hires starting on foundational work and progressing to more complex investigations over time.

Requirements

• High school diploma or equivalent
• Four years or more of operations services related work experience
• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law