Business Technology Analyst – Operations

Role Overview

• Lead onboarding efforts for new users, business processes, and use cases within the ARES platform.
• Analyze current-state business processes and translate them into future-state workflows and system requirements.
• Create and maintain process maps, workflows, and documentation using tools such as Visio, Lucidchart, or similar platforms.
• Coordinate User Acceptance Testing (UAT), readiness activities, issue resolution, and production implementation efforts.
• Identify process gaps, risks, and opportunities for improvement and provide recommendations that enhance efficiency and user experience.
• Partner with internal WCIB Operations teams to gather requirements, answer questions, provide guidance, and support platform adoption.
• Build trust and influence stakeholders through organizational and process changes, even when working without direct authority.
• Support platform enhancements, production troubleshooting, onboarding initiatives, and other strategic business technology projects.
• Collaborate with cross-functional partners to ensure successful implementation and long-term adoption of business solutions.

Requirements

• Bachelor's degree, or equivalent work experience
• Five or more years of direct experience (with project lead responsibilities), or eight or more years of related experience
• Experience documenting, analyzing, and improving business processes through process mapping and workflow design
• Knowledge of Visio, Lucidchart, or comparable process-mapping tools
• Experience coordinating testing efforts, UAT activities, and implementation readiness
• Strong understanding of how business processes translate into data flows, operational requirements, and system functionality
• Ability to influence stakeholders and build consensus across multiple teams
• Experience supporting system implementations, process transformation initiatives, or technology adoption efforts
• Excellent communication, facilitation, and relationship-building skills
• Strong critical thinking, problem-solving, and analytical capabilities
• Ability to manage multiple priorities in a fast-paced environment

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law