Cyber Operations Manager

Role Overview

• Build strategic relationships with Optiv customers by supporting key customer-facing activities including on-going face to face relationship building and customer satisfaction-related efforts
• Individual contributor acting as a delivery and services senior leader
• Work with delivery teams and the client to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and addresses the risks inherent in the engagement
• Provide constructive on-the-job feedback and coaching to team members
• Deliver effective services based on a thorough understanding of complex cyber security architectures and technology and ability to effectively apply it to client situations and environments
• Use extensive knowledge of the client's business and industry to identify technological developments and evaluate impacts on the client's business
• Perform project management and team leadership, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services
• Understand Optiv and its service lines and actively assess what Optiv can deliver to serve clients
• Create innovative insights for clients, adapts methods & practices to fit operational team needs & contributes to thought leadership documents
• Understand the business requirements clearly and plan for effective utilization of resources, managing the change requests and risk planning, etc.
• Enhance service delivery through frequent interaction with the end user and business sponsors
• Understand the process gaps and propose preventive / corrective action where appropriate

Requirements

• Bachelor's Degree from four-year college or university in Information Technology, Information Security/Assurance, Engineering or similar area of study
• 4-7 years of experience in service delivery management
• 4-7 years of Project Management experience
• 4-7 years of Information Technology experience
• Knowledge or expertise in multiple security domains to include: IAM/PAM, SIEM, SOAR, EDR, vulnerability management, incident response and governance.
• Superb business acumen, project management expertise and understanding of the Services organization as a whole
• Demonstrated ability to create comprehensive assessment reports
• Must be able to work well with customers and self-manage through difficult situations, focus on client satisfaction.
• Ability to convey complex technical security concepts to technical and non-technical audiences including executives
• Team-oriented and possess excellent problem solving, interpersonal, verbal and written communication skills (Proficient proficiency)
• Ability to work both independently as well as on teams
• Ability to lead and mentor others; willingness to collaborate and share knowledge with team members.
• Willingness to travel to meet client needs
• Valid driver's license in the US
• The successful candidate must hold or be willing to pursue related professional certifications such as the CISSP, CISM, and/or CISA.

Tech Stack

• Cyber Security

Benefits

• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)