Lead Project/Program Manager

Role Overview

• Conducts end-to-end project management of multiple concurrent L&D initiatives that are cross-functional and strategic in nature.
• Oversees all phases of the project lifecycle including intake, planning, development, logistics, delivery readiness, execution, measurement, and continuous improvement.
• Directs cross-functional teams to complete project deliverables within defined timelines and scope.
• Partners with Strategists, SMEs, Learning Delivery Teams (LTDs), and Workforce Management to ensure alignment between business strategy, learning solutions, and execution.
• Defines project scope, objectives, milestones, and resource requirements.
• Develops detailed work plans, schedules, and status reporting to ensure project visibility and accountability.
• Leads project governance through kickoff meetings, status calls, and stakeholder communication, proactively identifying risks, resolving issues, and removing roadblocks.
• Ensures adherence to quality standards across deliverables and manages the integration of cross-functional and vendor contributions where applicable.
• Drives measurement and reporting of project outcomes, including KPIs and success metrics.
• Leads post-mortem analysis to capture insights, best practices, and opportunities for improvement, and communicates results to stakeholders through client readouts and executive updates.

Requirements

• 5–7 years of project management experience leading complex, multi-stakeholder projects.
• Proven track record managing projects from initiation through closure on time and on budget.
• Strong written and verbal communication skills with experience presenting to senior leadership.
• Ability to manage multiple concurrent projects in a fast-paced environment.
• Strong organizational, prioritization, and stakeholder management skills.
• PMP certification preferred.
• Agile/Scrum certification preferred.
• Prior L&D, learning operations, or training program management experience.
• Familiarity with training operations, instructional design lifecycles, and learning content vendors.

Tech Stack

• PMP

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone