You’ll instill confidence and loyalty in the customers through thoughtful listening
You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services
You’ll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution
With your vital knowledge, you’ll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service
You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements
You'll need to keep up with changes to technology and applications, so you can provide the best resolution for the customer
Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications
In this full-time position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
AT&T internet (and fiber where available)
AT&T home phone
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental and Caregiver Leave
Medical/Dental/Vision coverage
401(k) plan
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs

Call Center Sales Representative

About this role