Serve as the virtual front desk by answering incoming calls from new and existing patients and families.
Respond professionally to patient inquiries and provide excellent customer service.
Assist with patient intake and collect required information accurately.
Enter new patient information into the Home Care Home Base (HCHB) system.
Coordinate meetings and schedules with Registered Nurses (RNs).
Provide general administrative support to the practice.
Maintain accurate and organized patient records.
Collaborate with the company's marketing agency by brainstorming and researching content ideas.
Help coordinate and maintain website content and blog posts.
Assist with website updates and content management.
Research opportunities to increase community engagement and brand awareness.
Build relationships with clinics, healthcare providers, community organizations, camps, and parent groups.
Conduct outreach and cold calls to potential referral partners.
Help identify creative ways for the practice to differentiate itself from competitors.
Share ideas and recommendations to improve business growth and patient engagement.

Healthcare experience required; pediatric or Medical VA experience is highly preferred.
Excellent English communication skills, both written and verbal.
Proactive, organized, and able to work independently with minimal supervision.
Strong attention to detail and committed to delivering high-quality work.
Comfortable handling patient calls with professionalism and empathy.
Able to communicate progress clearly and provide ideas for improvement.
Creative, growth-minded, and interested in helping a growing healthcare practice succeed.
Experience working with startups or fast-growing businesses is a plus.
Comfortable using AI tools to improve productivity while producing original, high-quality work.
Experience collaborating with marketing teams is a plus.
Bilingual (Spanish/English) is a plus but not required.
Registered Nurse (RN) background is a significant advantage.

Basic Requirements

Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.

Technical Requirements

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Healthcare Virtual Assistant – Patient Intake, Marketing, Community Outreach

Key skills