Business Architect Expert – Telematics, Connected Claims

Role Overview

• Drive the telematics business architecture strategy for claims, identifying where telematics can create the greatest operational and customer value across FNOL, investigation, decisioning, and downstream claim processes
• Partner across claims, enterprise telematics, analytics, data science, product, and engineering teams to align priorities, shape solution direction, and ensure business goals are translated into executable technical work
• Lead discovery, experimentation, and test-and-learn efforts to validate how telematics data can improve claim outcomes and operational performance before scaling broadly
• Define and measure success for telematics-enabled claims use cases, including opportunities tied to outcome comparison, decision-quality improvement, FNOL triage enhancement, and advanced crash reconstruction/investigation support
• Monitoring and evaluating the effectiveness of business architecture solutions and making recommendations for enhancements, including process development, improvement, rollout, and integration activities, while optimizing process oversight with agility across telematics-enabled workflows
• Translating business requirements into technical specifications and guiding implementation of initiatives, operating at the capability level in support of broader platforms, including telematics-enabled claims capabilities
• Engage in discovery, experimentation, and test-and-learn activities to validate assumptions and solution direction, proactively engaging stakeholders to collect insights and ensure successful execution of initiatives
• Develop and maintain business architecture models, frameworks, and roadmaps, incorporating telematics capabilities to support production, quality, and customer service goals
• Guide implementation of initiatives, collaborating with stakeholders across claims, telematics, product, engineering, and analytics teams to align business strategies with technology solutions and ensure integration between capabilities
• Analyze and understand current business processes, goals, and objectives, identifying opportunities for improvement, optimization, and reuse, including the application of telematics data to enhance workflows and decisioning
• Articulate the potential benefits of transformation initiatives within the innovation portfolio, specifically connecting telematics capabilities to measurable business outcomes such as cycle time, routing accuracy, and customer experience
• Collaborate with other Digital Business Architects to ensure cohesive integration between workstreams and consistency in architecture practices
• Collaboratively drives transformation strategy, vision, and roadmap, advocating for innovative ideas including telematics and connected-claims capabilities across the organization
• Provide mentorship and guidance to less experienced Business Architects, supporting career progression while operating as a senior individual contributor

Requirements

• 7+ years of experience in business architecture, product strategy, operating model design, or related transformation roles
• Demonstrated ability to turn telematics data into operational value, ideally in claims, insurance, customer service, risk, or adjacent workflows where decision speed, quality, and automation matter
• Strong stakeholder collaboration across business, technology, and product teams
• Experience with telematics, connected-vehicle ecosystems, or adjacent data-driven domains (preferred)
• Ability to support capability modeling, roadmap development, and future-state design
• Experience in property and auto insurance industry
• Familiarity with OEM/embedded telematics, connected-car data partnerships, or multi-source telematics ecosystems beyond mobile-app-only data
• Knowledge of insurance regulatory/privacy considerations related to telematics, usage-based insurance, or product/claims data usage
• Experience working with data science, predictive modeling, or experimentation teams to bring analytics-driven capabilities into production workflows
• Bachelor’s degree in business, information systems, engineering, or a related field, or equivalent experience.

Benefits

• comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
• monthly connectivity reimbursement to help offset internet costs
• remote work options