Defines the enterprise target operating model and aligns leadership on future-state direction and guiding principles
Leads end-to-end operating model design, including processes, roles, governance, and supporting artifacts
Establishes governance structures and drives alignment across business, technology, operations, and data functions
Identifies capability gaps and prioritizes improvements to enable scalable, standardized operations
Aligns operating model design with enterprise strategy and key platform transformations
Embeds risk management, controls, and resiliency into the operating model design
Influences senior stakeholders and leads cross-functional teams to drive adoption of the operating model
Updates stakeholders, leaders, team members, management, and department partners to ensure that requirements and priorities are understood
Submits regular status reports to management and internal and external stakeholders
Ensures the development and execution of business change management and communication plans
Participates in special projects and performs other duties as assigned

Minimum 8 years of experience in program management, strategic initiatives, or PMO functions within large organizations, preferably in financial services
Bachelor’s degree in Business Administration, Project Management, or a related field.
Master’s degree or PMP certification highly desired
Strong leadership, communication, and stakeholder management skills to drive cross-functional alignment
Proficient in program lifecycle management, risk control frameworks, and change management strategies
Ability to handle complex interdependencies and manage competing priorities in a fast-paced environment

Senior Business Program Manager

Key skills