Bilingual Technical Support Representative

Role Overview

• Handle incoming calls, emails and chat requests
• Assist both English and Spanish speaking customers
• Provide training and troubleshooting support
• Respond to email messages and chat requests
• Document all calls and interactions
• Arrange for product repairs when necessary
• Update customer demographic or personal information
• Escalate problems/issues to the Supervisor Technical Support

Requirements

• High School diploma
• Associate Degree in Information or Computer Science preferred
• Previous call center experience a plus
• Must be fluent (verbal and written) in both English and Spanish
• MS Office Word and Outlook
• Windows navigation skills
• Keyboarding skills
• Familiarity with database applications, spreadsheets, relational databases a plus
• Win CE operation systems experience preferred
• Customer service orientation
• Ability to maintain composure during stressful situations
• Troubleshooting skills
• Detail oriented

Benefits

• Work culture where collaboration is the norm
• Individuality is welcomed
• Empowerment to change lives
• Opportunities for career growth