Use in-depth process and service knowledge in your area of expertise to ensure service level agreements are met.
Drive standardization and simplification of processes.
Provide input for training materials and ensure compliance with policies.
Analyze and report on exceptions and offer recommendations for process improvements.
Own end-to-end vendor master operations delivered through the BPO service provider.
Manage daily workload and aging tickets in systems like ServiceNow and Supplier Portal.
Track and report on processing accuracy and error rates.
Ensure adherence to SOX and non-SOX controls across vendor master activities.

Experience and knowledge in: your specific process area
Working in a shared service organization
Being a good team player and influencing others
Process design and mapping, and business requirement gathering experience
Communicating effectively, applying interpersonal skills and taking initiative.
Operations management in a shared services or BPO-managed environment.
Managing external service providers against SLAs, KPIs, and contractual obligations.
Vendor master data, procurement operations, or Source to Pay (S2P) processes.
Performance reporting, dashboarding, and operational analytics.
Escalation management and cross-functional stakeholder coordination.
Compliance and controls experience (SOX preferred).

Operations Lead, Vendor Enablement

Key skills