Working within the Claims Department in a client-facing role
Apply experience in providing interpretation of policy language, coverage analysis, advocacy, coverage and dispute resolution
Act as liaison between clients, adjusters, lawyers and insurance companies, claims management and other related client services
Deliver claims consulting services to clients
Advocate for clients in resolving issues relating to their loss, i.e. coverage disputes, policy interpretation, settlement disputes, etc.
Claims advocate and facilitator on behalf of client
Consultation with clients on claim issues
Review and recommend solutions to coverage, quantum and claim handling management issues
Negotiate with insurers, adjusters and lawyers to expedite and obtain fair settlement of claims
Participate in sales presentations to prospective clients
Assist the client in preparing special claims servicing instructions

Post-secondary education and/or relevant work experience
Holds or commits to obtain appropriate provincial license within probationary period
Additional insurance qualifications/designations (e.g. CIP, CRM) is considered an asset
Possesses excellent knowledge of coverage and analytical skills in policy interpretation
Aware of relevant insurance legislation and major insurance-related court decisions
Understanding of Michigan no-fault auto liability
General knowledge and/or experience with multiple lines of insurance coverage with detailed knowledge in specialized coverage lines considered an asset
Prior experience in claims consultation with larger risk accounts
Strong communication skills
both verbal & written, as well as effective time management and organizational practices
Results-oriented with strong client service emphasis and focus
Good computer skills with proficiency in email, word processing and spreadsheet software as well as working knowledge of presentation software
Excellent interpersonal and strong negotiating skills

Commercial Claims Advocate

Key skills