Build positive relationships with customers
Improve customer service experience, create engaged customers and facilitate organic growth
Work with Sales Team to create better methods to address customer complaints
Effective time management, multi-tasking and prioritization skills
Address customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat, or Social Media
Process complex drawings, quotes and order requests per departmental guidelines
Escalate non-routine issues outside of knowledge scope to appropriate supervisor/manager
Interpret warranty conditions and issues
Build and develop relationships with operations, sales, product line management and finance

Bachelor degree from an accredited institution required
3 years Customer Service experience with demonstrated JW product and system knowledge
ERP systems, CRM, Salesforce, or SAP experience a plus

Customer Service Coordinator

Key skills