About this role

Handle end-user interactions via phone and e-mail, supporting with enquiries and queries, bridging the gap between Customer Care and Technical Support for our end-users.
Provide first‑line technical support for hearing devices, accessories, apps and connectivity solutions.
Guide end users on how to use their hearing aids, accessories and apps confidently and safely.
Listen actively and respond with empathy, patience and professionalism.
Maintain strong, up‑to‑date knowledge of the GN Hearing portfolio.
Collaborate closely with colleagues in Customer Service, Sales and Product Management to resolve cases and improve the end‑user journey.

Experience in Technical Support and be comfortable supporting connected devices, mobile apps (iOS/Android), Bluetooth and PC connectivity.
Working knowledge of CRM/ticketing systems, preferably Salesforce (or equivalent platforms).
Ability to follow structured troubleshooting flows and update case notes accurately and efficiently.
Experience in the Hearing Care industry would be an advantage.

Technical Support Specialist

Key skills