Senior Manager, Commercial Client Lifecycle Fraud Strategy

Role Overview

• Support fraud strategy execution across commercial onboarding, cheque ecosystems, and client lifecycle activities.
• Develop and optimize fraud controls related to fraudulent enrollments and ongoing client eligibility to our products and our channels
• Analyze fraud events, onboarding trends, client behaviors, and operational metrics to identify emerging threats and optimization opportunities.
• Support fraud mitigation initiatives involving first-party fraud, mule businesses, synthetic entities, and lifecycle abuse.
• Partner with Commercial Channels Fraud and Payments Fraud teams to support integrated enterprise fraud intelligence and cross-domain detection capabilities.
• Support implementation of fraud technologies, analytics platforms, and control modernization initiatives.
• Prepare fraud reporting, analytics, executive updates, and control performance insights.
• Coordinate with onboarding, operations, trade, product, risk, fraud, cybersecurity, and technology teams on fraud mitigation initiatives.
• Provide senior management with timely updates on fraud loss savings and risk performance.
• Conduct data analysis to support business cases for technology or FTE investment.
• Work collaboratively in cross-functional squads to optimize the risk balance while managing prioritized backlogs.
• Research and assess best-in-class fraud mitigation strategies and technologies.
• Lead day-to-day engagement with fraud technology vendors and partners, supporting proof-of-concepts, capability assessments, implementation activities, and ongoing performance management.

Requirements

• Deep understanding of the Commercial client lifecycle, from onboarding to enrollment of products, to de-market, and everything in between
• 5+ years of demonstrable experience in fraud management, onboarding/KYC, financial crimes, commercial banking risk or operational risk
• Proven expertise in commercial banking client onboarding, account opening, product enrollment workflows, and associated fraud risks
• Hands-on experience designing, implementing, and monitoring risk controls, investigations, analytics programs, and onboarding review processes
• Advanced Excel proficiency for fraud analytics, trend analysis, reporting, and data interpretation—demonstrated through complex models and dashboards
• Proven track record managing multiple concurrent initiatives and delivering results within fast-paced transformation environments
• Excellent written and verbal communication skills with demonstrated ability to influence stakeholders at senior management levels

Tech Stack

• Cyber Security

Benefits

• A comprehensive Total Rewards Program
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities
• Leaders who support your development