HR Shared Services Analyst – Contract

Role Overview

• Deliver efficient, high-quality HR support to employees, managers, and HR partners by managing inquiries, providing system and process guidance, and executing transactions
• Support key HR functions including Talent Acquisition and COE’s, while ensuring a seamless, consistent employee experience
• Serve as the first point of contact for employees, addressing inquiries related to HR processes and systems
• Maintain consistent communication with stakeholders, providing updates on HRSS initiatives, escalations, and resolutions
• Serve as the primary HR contact and trusted advisor for employees and managers, providing guidance on policies, processes, onboarding, and performance management
• Manage and resolve HR inquiries through the case management system
• Execute core HR processes (onboarding, performance cycles, transactions) with focus on timeliness, accuracy, and consistency
• Support Talent Acquisition operations, including interview coordination, background checks, and hire transactions
• Maintain HR data integrity and contribute to continuous improvement through documentation, knowledge management, and process enhancements.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field
• A minimum of 1 years of experience in HR operations, shared services, or a similar role
• Proficiency in HR systems (e.g., Rooster, Workday, ServiceNow) and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience supporting HR operations in a global or multi-regional environment
• Familiarity with process improvement methodologies and tools a plus (e.g., Lean, Six Sigma)
• Strong organizational and time-management skills, with a proven ability to handle multiple priorities in a fast-paced environment
• A collaborative mindset with a high degree of self-awareness and adaptability to navigate challenging situations
• Resourceful in identifying and addressing potential issues before they escalate.

Tech Stack

• ServiceNow

Benefits

• medical, dental, and vision coverage to employees and dependents
• 401(k) plan with a generous employer match
• employee stock purchase plan
• generous Paid Time Off policy
• paid parental leave and adoption assistance
• Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events throughout the year.