About this role
Role Overview
- Supervise and coordinate the activities of field service technicians to meet service level agreements and customer expectations.
- Manage scheduling and dispatching of field service personnel to optimize coverage and response times.
- Monitor field service performance metrics and implement improvements to enhance service quality and efficiency.
- Provide technical guidance and support to the field service team to resolve complex issues.
- Collaborate with cross-functional teams to ensure seamless service delivery and continuous process improvement.
- Ensure compliance with company policies, safety standards, and regulatory requirements.
Requirements
- Proven experience in field service supervision or a similar role with strong operational management skills.
- In-depth knowledge of field service processes, scheduling, and performance monitoring.
- Proficiency in using field service management software and tools to optimize technician deployment and track service metrics.
- Technical expertise relevant to building automation systems and service technologies.
- Ability to analyze data to identify trends and implement corrective actions to improve service delivery.
Benefits
- Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays