Account Manager – Creative Services

Role Overview

• Own a portfolio of client accounts totaling approximately $4M in annual revenue
• Lead onboarding for new accounts, converting project-based clients into long-term retained partnerships
• Build trusted relationships with client stakeholders, serving as the primary point of contact for the overall account and long-term partnership.
• Develop a deep understanding of each client's business strategy and goals and connect it directly to the work SketchDeck delivers
• Lead monthly check-ins, quarterly business reviews (QBRs), and ongoing strategic conversations with senior client stakeholders
• Proactively identify risks, opportunities, and client needs before they become issues.
• Own revenue forecasting for your portfolio, tracking performance against targets
• Identify opportunities to expand existing accounts, proposing projects, retainers, and new initiatives aligned to client business goals
• Lead renewal communications for every account in your book
• Re-engage dormant accounts and identify cross-sell and upsell opportunities in partnership with Business Development
• Partner with Project Managers, Creative Leads and Business Development on new accounts to deliver a seamless client experience
• Clarify client briefs and ensure projects stay oriented toward business impact, not just task completion
• Surface client context and feedback that helps delivery teams do better work
• Partner on account planning and resourcing discussions
• Share client learnings and best practices across the account team
• Contribute to the continued evolution of how SketchDeck manages and grows client relationships

Requirements

• 7+ years of account management or client services experience within a creative, design, or marketing agency
• Experience owning and growing accounts with responsibility for retention, renewals, and revenue growth
• Strong understanding of creative and digital delivery, with experience partnering closely with project, creative, or production teams
• Collaborative by default; you share context freely, flag issues early, and don't need to own the room
• Proven ability to build trusted relationships with senior client stakeholders and lead business conversations
• Confident and credible with senior executives and CMO-level stakeholders; clear and direct in writing and in the room
• Experience using project management platforms such as Asana, Monday.com, Workfront, or similar
• PST or CST time zone preferred

Benefits

• Health insurance (medical, dental, and vision)
• 401(k) with company match
• Fully remote working (that started pre-covid and will continue after!)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1,500)
• $500 towards your office setup expenses