Hypercare Customer Experience Coordinator
Canada
Full Time
1 hour ago
$75,000 - $80,000 CAD
No Sponsorship
Key skills
Communication
About this role
Role Overview
- Provide fast, real-time support to homeowners and Pros during active marketplace interactions
- Manage projects from intake through completion
- Identify recurring customer pain points and improvement opportunities
Requirements
- 1+ years of experience in customer support, marketplace environments, or related roles
- Excellent written communication skills
- Strong judgment and attention to detail
- Proactive, adaptable, and growth-oriented mindset
Benefits
- 30 days of PTO annually
- Health, dental, and wellness benefits
- Tech allowance benefit
- Pregnancy and parental leave policies