Sales Support Specialist

Role Overview

• Act as first-line operational support for resellers, ISCs and ePOS partners
• Support Partnerships Associates across the partner lifecycle
• Assist with status updates and follow-ups
• Coordinate ePOS partner integrations and merchant referral hand-offs
• Support resellers and ISCs with commission, residual and bounty queries
• Support terminal delivery and activation queries
• Manage operational requests such as MID changes and ownership updates
• Work across systems and support channels to investigate issues
• Identify recurring issues and contribute to continuous improvement

Requirements

• Previous experience in sales support, operations support, customer support or onboarding
• Experience supporting partners, resellers or third-party sales channels
• Strong organisational skills and excellent attention to detail
• Confidence managing multiple tasks and priorities in a fast-moving environment
• A proactive, solution-focused mindset with the ability to solve problems independently
• Strong analytical mindset, comfortable with numbers, simple maths and working with metrics to spot trends and issues
• Comfort working cross-functionally with sales, operations, finance and support teams
• Experience using support or case management tools is a plus
• Experience in payments, fintech or merchant services is an advantage

Benefits

• Continuous learning opportunities
• Supportive community
• Comprehensive benefits