Key skills
Communication
About this role
Role Overview
- Support small business owners, bookkeepers, and accountants through proactive outreach and inquiries
- Use accounting fundamentals to provide useful solutions
- Help customers understand Xero's business potential
- Collaborate effectively across teams to resolve customer queries via multiple channels
Requirements
- An accounting or bookkeeping qualification that is level 5 or above, or you’re working towards one, is essential for this role.
- Clear and confident communication skills across various mediums (phone, email, chat)
- Natural problem-solving skills with a focus on resolution
- Comfortable with making outbound calls
- Ability to build trust with customers and handle queries in a service environment
Benefits
- Hybrid working arrangement, requiring three days per week in the office
- Training period requires full-time office attendance