Key skills
AIGenerative AISalesforceCommunication
About this role
Role Overview
- Act as a brand ambassador and trusted advisor to customers
- Provide high-quality support and guidance through various channels
- Engage in proactive call campaigns to encourage positive customer actions
- Utilize modern tools and technology, including Generative AI, for customer support enhancement
- Manage and resolve customer cases using platforms like Salesforce
Requirements
- Experience from a service environment with service levels and quality targets
- Clear, concise, and authentic communication style
- Confidence to make proactive outbound calls and self-manage daily tasks
- Growth mindset and readiness to learn consistently
- Committed team player who builds relationships through trust
- Proficiency with IT tools like Microsoft Office or Google Suite; accounting systems or case management tools experience is a bonus
Benefits
- Hybrid working arrangement
- Initial training period requires full in-office attendance for 5 days a week