Key skills
SalesforceCommunication
About this role
Role Overview
- Act as a brand ambassador and trusted advisor for customers
- Provide high-quality support through various channels
- Deliver a best-in-class experience with empathy
- Engage in proactive customer outreach and manage cases in Salesforce
- Adapt to evolving strategies and support users in a high-change environment
Requirements
- Experience from a service environment with service levels and quality targets
- Clear, concise, and authentic communication style
- Confidence in making proactive outbound calls
- Growth mindset and readiness to learn
- Committed team player with trust-building capabilities
- Proficiency with IT tools like Microsoft Office or Google Suite
- Experience with accounting systems or case management tools is a bonus
Benefits
- Hybrid work arrangement
- Proactive call campaigns to help customers achieve business goals
- Utilising modern tools and technology