Complaints Administration Assistant
United Kingdom
Full Time
4 hours ago
$25,809 - $29,424 GBP
No Sponsorship
About this role
Role Overview
- Undertake various day to day activities such as creating and closing complaints
- Answer emails and respond to voicemails
- Read and scan post
- Send outcome documents to complainants
- Provide supporting documents to IOPC or OPCC to assist with complaint reviews
Requirements
- Previous administrative experience in a fast-paced environment
- Proficiency in IT programs such as Centurion, Word, Excel, Outlook, and Teams
- Ability to demonstrate experience of working as part of a team
- Highly organised with ability to prioritise workload
- Knowledge of complaints and misconduct regulations
- Understanding of the roles of IOPC and OPCC
- Knowledge of Management of Police Information and data protection
- Understanding of the Code of Ethics and Standards of Professional Behaviour
Benefits
- Incremental increases within salary band