ServiceNow Developer – ITOM/CMDB Focus

Role Overview

• Work on the architecture, design and implementation of ServiceNow solutions with a focus on ITOM and CMDB.
• Lead initiatives for CMDB implementation, evolution and governance, ensuring data integrity, quality and reliability.
• Implement and maintain Discovery, Service Mapping, Event Management and other ITOM components.
• Develop integrations using Web Services (REST/SOAP), APIs, HTTP, MID Server and integrate with SAP environments and other corporate platforms.
• Support technical teams in defining solutions, development best practices and ServiceNow architecture.
• Establish operational, support and continuous improvement processes for the platform.
• Configure, customize and develop applications and modules on the ServiceNow platform using JavaScript.
• Perform requirements analysis, technical estimates and support the preparation of proposals and solutions.
• Ensure adherence to ITSM and ITOM best practices and service governance.

Requirements

• 4 to 6 years of experience in development and implementation on the ServiceNow platform.
• Proven experience in ITOM projects and CMDB administration/evolution.
• Experience in medium and large corporate environments.
• ServiceNow Platform Development.
• ITOM module, including: o Discovery o Service Mapping o Event Management o MID Server
• CMDB: o Data Model o CI Classes o Relationship Mapping o Data Governance
• Integrations via: o REST o SOAP o HTTP/HTTPS o APIs o MID Server
• Development using JavaScript on the ServiceNow platform.

Tech Stack

• ITSM
• JavaScript
• ServiceNow
• SOAP

Benefits

• Health Plan: Up to two dependents with no monthly premium deduction (from the third dependent onward partial cost applies), with copay for exams and consultations.
• Dental Plan: No premium deduction for the primary holder; dependents at a cost of R$3.00 per month (life coverage included).
• Life and Accident Insurance: 100% paid by the company (no payroll deduction). Funeral assistance (for the employee, direct dependents and additional covered dependents).
• Mobility: Transportation voucher or Fuel allowance (R$1.00 payroll deduction). This benefit is conditional on on-site/hybrid employment and the need to travel to the office.
• Meal/Food Allowance: You choose how to receive this benefit—Meal or Food—and you can split between the options. You receive R$924.00 with a symbolic payroll deduction of R$1.00.
• Private Pension: After the probationary period, from 1% to 3% of the nominal salary (the company matches the same percentage chosen by the employee).
• Allowances: For children with disabilities. Daycare/Babysitter support (according to policy).
• Day Off / Short Day: Day off in the month of the employee's birthday and in cases of moving residence. Early leave (2 hours) on the day of the employee's children's birthdays (up to 12 years old).
• Leaves: Marriage – 5 business days; Maternity – 6 months; Paternity – 20 days. Bereavement – 5 business days (direct relatives) and 1 business day (indirect relatives).
• Gympass: Discounted plans for employees and dependents (participation depends on chosen plan). Active after 1 month of employment.
• Employee Assistance Program (PAE): Free support for employees and dependents including legal, psychological, financial and social assistance, among others. Assistance is confidential and extends to direct and indirect dependents.
• NBaby: Support program to ensure physical and emotional health during pregnancy and up to 1 year after the child's birth, for employees and dependents.
• Robotics Workshop: Incentive for digital creation for children and their families. Workshops aim to motivate youth in technology.
• Partnerships: Educational institutions (discounts on undergraduate and graduate programs), language schools, retail, pharmacies and restaurants.
• NAV/DASA: Online consultations to avoid hospital visits when a diagnosis can be made via video.