Perform data integrity tasks, deploy user-centric solutions using declarative development tools, and create technical documentation
Serve as a contact for general Salesforce requests, utilizing our ticketing system and resolving user issues
Develop and deliver training sessions and documentation to empower staff to create their own reports and dashboards
Implement customizations and automations within Salesforce to improve workflow efficiency based on user feedback
Provide configuration support and data maintenance for project management (ClickUp) and digital asset management (Google Drive) systems
Identify operational bottlenecks and suggest sustainable technological practices to improve departmental workflows
Assist in creating and updating Standard Operating Procedures (SOPs) and IT user policies, such as naming conventions
Work alongside IT contractors on specific projects and help manage the delegation of technical tasks
Participate in the evaluation of new software requests to ensure they align with existing technical infrastructure
Perform IT or database-adjacent tasks as assigned to support the broader technology team

2-3+ years of experience as a Salesforce administrator (Salesforce Certified Administrator preferred)
High fluency in Excel/Google Sheets, including VLOOKUPs, Boolean logic, and data manipulation
Proven ability to create clear user guides and technical documentation
Experience using tools like ClickUp, Monday.com, or Jira to track tasks and projects is preferred
Bachelor’s degree in IT, Computer Science, or a related field preferred
Basic understanding of SQL/SOQL or other database languages is a significant plus

Senior Associate, Databases, IT

Key skills