Service Center Representative

Role Overview

• Receives, documents, researches and responds to customer inquiries
• Prepares and/or initiates a variety of correspondence/documents in response to customer inquiries
• Facilitates timely research and issue resolution
• Works cohesively with team members to ensure delivery of outstanding customer service
• Fulfills informational needs of clients for care coordination of members
• Services inbound and outbound customer and staff communications

Requirements

• High school diploma/GED or equivalent working knowledge
• Up to one year of experience in a healthcare or managed care contact center environment
• Ability to use technology tools to research and obtain accurate information
• Must possess excellent communication skills
• Ability to follow oral and written directions
• Excellent organizational and time management skills

Benefits

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b)
• Pre-tax retirement
• Resources for living (Employee Assistance Program)
• MyWell-Being (Wellness program)
• Discount Entertainment tickets
• Restaurant/Shopping discounts