About this role

Collaborate with Pharmacists, Pharmacy Technicians, providers and supporting staff at the clinics, and community pharmacies
Filter out refill requests that the program doesn’t support
Work up and screen patient charts for relevant information
Follow standard procedures for documentation
Answer phone calls from patients to process their refill requests
Navigate various systems (Cerner, Genesys, and Microsoft applications)
Involves being on the phones for the full day, answering incoming calls from patients related to their medication refills
Requires availability every day of the week, Monday to Sunday, between the hours of 6AM and 7PM depending on business needs with potential for rotating Saturdays and holiday rotation

Requires Pharmacy Technician licensure and active Pharmacy Technician in the state of practice
Two or more years of ambulatory pharmacy experience (retail/community or managed care)
Good organizational, problem solving and computer skills
Effective oral and written communication skills
Moderate experience, typically gained through 2-4 years relevant work experience OR 12–18 months in an educational program
Knowledge of computer software, particularly Microsoft applications

Senior Ambulatory Pharmacy Technician

Key skills