Sales Support Representative

Role Overview

• Provide support to Sales management and Sales Pros, including, assist and train Sales Pros on order entry.
• Research vendor issues and check availability of products.
• Responsible for returns/replacements for assigned sales pros.
• Managing sales reports for orders processed.
• Responsible for opening, running and closing of customer web stores (MTS).
• Responsible for communicating issues between sales and other departments.
• Checking stock, tracking product and speaking directly with customers.
• Continuing education around knowledge of products.

Requirements

• High school diploma or GED required, Associate’s degree preferred.
• 1-2+ years of customer service or sales support experience.
• Team sports experience preferred.
• Self-motivated team player, with the ability to work independently with minimal supervision.
• Passion for working with multiple outside sales professionals at a time.
• Strong knowledge of our products.
• Proficiency in Microsoft Office including Excel, Word, Outlook and Teams.
• Proficiency in SAP, QOE, CRM (Engage), order flow management, etc.

Benefits

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• Access to Financial Coaching and member-owned Credit Union
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!