Serve as a systems administrator and technical subject matter expert for projects and enhancements supporting Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Experience Cloud, Atlassian, Sage Intacct, NetSuite Suite Projects Pro, Gong, Ironclad and additional financial management /professional services platforms
Manage day-to-day system administration activities, including user setup, permissions, profiles, roles, page layouts, workflows, approval processes, reports, dashboards, integrations, and data updates.
Execute system configuration changes and maintenance activities in alignment with business priorities, governance standards, and change management processes.
Create and maintain documentation for system configurations, business processes, user guides, release notes, and support procedures.
Maintain system security and access controls by ensuring users have appropriate permissions based on role, responsibility, and business need.
Collaborate with the Business Systems team to prioritize requests, manage backlog items, and support continuous improvement initiatives that enable operational efficiency and market growth.

1-3 years experience as a Systems Administrator
Ability to assess the impact of new requirements on an existing platform and all upstream and downstream applications, systems and processes
Manage time effectively in a fast-paced, dynamic environment with the ability to meet multiple deadlines
Excellent verbal and written communication skills
Excellent analytical and critical thinking skills
Preferred: Bachelor’s degree
Salesforce Administrator certification
Experience with CRM, ERP or related applications

Associate Business Systems Administrator

Key skills