Dive deep into complex technical problems across live environments
analyzing system behavior, data flows, and configurations to drive fast, accurate resolutions.
Build and maintain internal automation tools, workflows, and dashboards that eliminate manual processes and improve operational efficiency across the company.
Work closely with GDS Specialists, Solution Architects, Product, and R&D
acting as the technical bridge between operational needs and engineering solutions.
Develop AI-powered tooling to automate repetitive operational tasks, surface anomalies, and accelerate investigation workflows.
Identify patterns in operational data and proactively translate them into scalable technical solutions before they become recurring issues.
Manage long-term projects and deliver on time

5+ years of hands-on experience in a technical operations, backend, or similar engineering role
Development skills in Python and/or JavaScript
Experience building automations and internal tooling from scratch
Solid technical fundamentals: SQL, log analysis, API debugging, system administration
Hands-on experience with AI tools and LLM-based workflows
Strong investigative mindset
comfortable navigating ambiguous problems across systems and data independently
Familiarity with GDS web services (Sabre, Amadeus, or equivalent)
Background in travel tech or airline/booking systems
significant advantage
Experience with cloud environments (AWS or equivalent)
significant advantage

TechOps Engineer

Key skills